CHALLENGE: A B2B sales team faced inconsistent closes, poor follow-up, and emotionally reactive selling under pressure. Leadership saw a need to improve emotional intelligence (EI).

SOLUTION: Thomas and a team of experts used AI tools to analyse sales calls for tone, pace, empathy, and interruptions. Reps received personalised feedback and targeted EI micro-coaching on impulse control, empathy, and stress management. Weekly call reflections reinforced learning.

IMPACT: 93% of reps reported higher confidence and emotional awareness

Close rate ↑ 29%, Follow-up rate ↑ 42%, Sales cycle ↓ 18%

TECH STACK: AI call analysis, Python, EQ coaching app
METHODS: Voice emotion analysis, behavioural feedback, EI coaching

CHALLENGE: As a scale-up grew from 50 to 150 staff, communication friction, low emotional intelligence, and declining client satisfaction emerged. Leadership needed better insight into internal dynamics.

SOLUTION: Thomas and a team of experts deployed AI sentiment analysis tools across internal communications—email, chat, and meetings—to detect emotional tone and engagement. Anonymised insights were shared via dashboards, paired with targeted EI coaching for managers and teams.

IMPACT: The initiative led to stronger collaboration, fewer conflicts, and better client outcomes: Collaboration ↑ 41%, Conflicts ↓ 60%, Client satisfaction ↑ 23%. We also noticed a positive shift in client reviews, and 87% of staff reported improved emotional awareness.

TECH STACK: Python, GPT-based sentiment engine, Power BI
METHODS: Sentiment analysis, EI coaching, real-time feedback loops

CHALLENGE: The client faced serious issues with actively disengaged staff who disrupted team morale and performance—one case even involving police intervention.

SOLUTION: Thomas and selected Associates conducted confidential “Personal Interventions” with the individuals, resolving deep-rooted resentment through one-on-one coaching and hypnotherapy. Each staff member either re-engaged or resigned—eliminating toxicity without conflict.

IMPACT: Team harmony was restored, culture improved, and performance increased. The interventions acted as “emergency acupuncture,” preventing further organisational damage.

TOOLS: Human-led intervention, Hypnotherapy
METHODS: Anonymous coaching, behavioural turnaround strategy

CHALLENGE: Globalisation and COVID-19 brought an urgent need to build leadership team cohesion virtually, as in-person facilitation came to a halt.

SOLUTION: Thomas and his partners designed deep, interactive online sessions that encouraged vulnerability and trust. Surprisingly, virtual settings allowed for even deeper emotional breakthroughs when facilitated intentionally.

IMPACT: The approach became a core offering. Since 2021, hybrid delivery—blending online and in-person sessions—has become the standard for fostering leadership team cohesion across global clients.

TOOLS: Zoom, Miro, custom collaboration tools
METHODS: Virtual facilitation, emotional safety, hybrid transformation design

CHALLENGE: A new procurement leader was rejected by her team after sabotage by her predecessor. Her boss avoided involvement, leading to workflow collapse and union escalation.

SOLUTION: Thomas ran fact-finding interviews, EQi assessments, and coaching for key leaders. A full-day offsite with mediators enabled open confrontation, resolution, and the creation of team rules with a WHWNH accountability protocol.

IMPACT: The team rebuilt trust and transformed its culture. Purchase lead time ↓ 22%, Inventory ↓ 18%, Sick leave ↓ 68% and Zero staff turnover the following year.

TOOLS: Interviews, EQi assessment, mediation
METHODS: EI coaching, team confrontation, cultural reset

CHALLENGE: A senior finance manager (C-suite -1) aimed to become CFO but struggled with misaligned company culture and difficult dynamics with the current CFO and CEO. He felt stuck—ambitious, yet unsure if advancement was worth the personal cost, especially with two young children.

SOLUTION: Through six months of executive coaching with Thomas, he gained clarity, developed key EQ-i leadership capacities, and prepared for a high-level recruitment process sparked by a headhunter's offer. Coaching sessions focused on self-leadership, balancing career and family, and preparing strategic questions for the final interview.

IMPACT: He secured the CFO role at a much larger firm with higher pay, greater impact, and a healthier culture—something he would not have achieved without coaching.

TOOLS: EQ-i Leadership Assessment, Interview Preparation
METHODS: Executive coaching, values alignment, emotional intelligence development

CHALLENGE: After a successful 2-day team alignment workshop with the D-A-CH marketing team, the CEO saw the need to scale this cultural transformation across all 100 employees—without disrupting day-to-day operations.

SOLUTION: Thomas designed a scalable rollout: two online prep sessions, one intensive workshop day, and two follow-up implementation sessions per group. Using MURAL and cross-functional collaboration, teams conducted deep-rooted analysis of current challenges, envisioned better outcomes, and created actionable, measurable plans.

IMPACT: Over six months, the company experienced measurable gains in meeting culture, remote collaboration, role clarity, conflict readiness, and cross-team connection—delivering a clear, multi-fold ROI.

TOOLS: MURAL, Zoom, KPI tracking templates
METHODS: Team alignment, systems thinking, culture design, hybrid delivery

CHALLENGE: The EMEA leadership team of a Japanese multinational—six senior leaders managing 700 staff—was in crisis. A post-merger fallout fractured the relationship between the CEO and CSO, long-time friends, putting the entire leadership team's trust and collaboration at risk.

SOLUTION: Thomas began a phased mediation approach began with individual fact-finding calls, followed by five remote 3-way sessions with each leader, the CSO, and a mediator. These clarified perspectives, built empathy, and restored respect. A final on-site half-day meeting allowed for open dialogue, clearing misunderstandings, and sincere apologies—guided by non-violent communication and deep listening.

IMPACT: While some emotional scars remained, the leadership team found renewed unity, trust, and strength—able to move forward together.

TOOLS: Google Meet, 3-way mediation sessions
METHODS: Conflict resolution, non-violent communication, team repair facilitation

CHALLENGE: A global business unit with 3.000 staff of a chemical company, needed to reshape its value proposition. Driven by innovative huge projects to open new customer segments. The leadership team faced the task of preparing 3,000 employees across multiple levels for a major transformation over 18 months.

SOLUTION: Thomas and a larger team of selected associates worked closely with the top leadership team and three successive management levels to align vision, readiness, and messaging. A flagship 3-day convention in Berlin was co-designed, facilitated, filmed, and supported with custom workshops, marketing assets, and video-based facilitator training.

IMPACT: The convention was a milestone in the transformation process—seamless, energising, and widely regarded as a turning point for future readiness and cultural alignment.

TOOLS: Live event design, video production, training content
METHODS: Strategic alignment, change facilitation, leadership engagement